CONFIRMATION OF BOOKINGS
To confirm your reservation a deposit must be made.
• A 50% deposit is required to guarantee your reservation.
• The balance of your room charges to be paid at the end of your stay.
CANCELLATION POLICY
• All cancellations must be advised in writing and will take effect the day it is received by KK Collection.
• Cancellations received 7 days or more prior to arrival date will not incur a charge.
• Cancellations received within 7 days of the date of arrival date will incur a charge of 50% of the total cost.
• Festival season bookings (from 21st December to 07th January)and Chinese New Year) will be deemed as non-refundable.
• No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
OTHER TERMS & CONDITIONS
• 1. All rooms are non-smoking and air-conditioned.
• 2. Price includes breakfasts, service charge and all taxes.
• 3. An extra person supplement cost will be $60 per night.
• 4. No babies or children under 12 years of age may stay in the hotels. Should guests arrive at the hotel to • check-in with a child under 12 years, the hotel reserves the right to refuse accommodation. At KK Beach, we allow children from 6 years and upwards, only from the 1st May to the 30th November.
• 5. Minimum 3 nights stay over Christmas and New Year period. (21 December 2020 to 06th January 2021)
• 6. Check-out time 1200hrs midday, and check-in time is from 1400hrs. Late check out time can be arranged at the management’s discretion.
• 7. Guests can add half-board dining to their stay for an extra US$30 per person per night; full-board for US$50.
• 8. We accept Visa, Mastercard and American Express.
• 9. Our spa therapists are male. If you prefer a women’s touch, the hotel can arrange a female therapist with advance notice.
• 10. The hotel provides a free Tuk Tuk shuttle between KK and KK Beach, should you wish to go for lunch or dinner at our other hotel.