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Booking Terms & Conditions

  • CONFIRMATION OF BOOKINGS
    To confirm your reservation a deposit must be made.
    • A 50% deposit is required to guarantee your reservation.
    • The balance of your room charges to be paid at check-in.
    CANCELLATION POLICY
    • All cancellations must be advised in writing and will take effect the day it is received by KK Collection.
    • Cancellations received 15 days or more prior to arrival date will not incur a charge.
    • Cancellations received between 1-14 days prior to arrival date will incur a charge of 50% of the total cost.
    • Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled 30 days or more prior to arrival date will not incur a charge.
    • Festival Season bookings (Christmas and New Year Period/ Chinese New Year Period) cancelled between 1-29 days prior to arrival date will incur a charge of 50% of the total cost.
    • No-shows and stays that are cut short will incur a 100% cancellation fee on the full room rate for the entire period booked.
    OTHER TERMS & CONDITIONS
    • 1. All rooms are non-smoking, air-conditioned.
    2. Price includes breakfast, Service Charge and all taxes. 
    3. An extra person supplement cost would be $60 per night. 
    4. No babies or children under 12 years of age. Should guests arrive at the hotel to check-in with a child under 12 years, the hotel reserves the right to refuse accommodation.
    5. Minimum 3 nights stay over Christmas and New Year period. (21 December 2018 to 06th January 2019)
    6. Check-out time 1200hrs midday, and check-in time is from 1400hrs. Late check out time can be arranged at the management's discretion.
    7. Guests can add half-board dining to their stay for an extra US$ 35 a person, each night; full-board for US$60. There is a compulsory gala dinner for guests staying on certain dates, at a cost of US $75 per person on 24th December, and US $100 per person on 31st December 2018.
    8. We accept VISA, MASTERCARD and AMERICAN EXPRESS.
    9. Our spa therapists are male. If you prefer a women’s touch, the hotel can arrange a female therapist with advance notice.
    10. The hotel arranges free Tuk Tuk shuttle, If you wish to go for lunch or dinner at our sister hotel.